Frequently Asked Questions

We strive to answer all the unanswered.

Let us know if you can't find the answer to your question on this page.

I need to return a product, what do I do?
You are always welcome to return your products. You can return products within 14 days after you have received your order. The refund will be transferred to your account after we receive the product at our warehouse.

We will pay the return costs the first time → Click her to make a return

I have recieved a faulty product, what do I do?
Furbazaar.com quality checks all products before shipment. However, should there anyway be faults in the products then return the product as soon as possible. We apply the EU purchase treaty where you have 2 year right to return faulty products. Faulty products have to be returned to Furbazaar.com for inspection before refunding. Fill in the form below and choose "Damaged product" in the return drop-down box. We will contact you by email when we have recieved your form. This can take up till two days in holidays and weekends. Follow the return guide above to return your faulty product.

Can I make changes to my order?
As long as your order has not left our warehouse you can. We pack all day so we need your change as soon as possible. Call us or email us as soon as possible at contact@furbazaar.com or +45 7199 5090 so we can correct the change for you.

I don't feel secure buying an expensive fur online?
Which is very normal, a purchase like this is a big decision for most people and something that demands both trust, but also guidance and advice about fitting and quality. At Furbazaar we try to compensate for this by being very transparent an available. We are always available on phone, chat, email etc. to help, guide or come with suggestions on how to fulfill your wishes to a fur garment. We of course offer free shipping and free return, good prices and a high quality. We provide a money back guarantee and insure your order while it’s under shipping. All together to make you as a customer more comfortable and remove any uncertainty by shopping online at Furbazaar.com.

Is my personal information handled with security?
Yes, absolutely. Furbazaar uses SSL to transfer sensitive information securely with 256-bit encryption technology. Also Furbazar is CERTIFIED LEVEL 1 PCI DSS COMPLIANT. This is the same level of encryption used by large banks to keep your payment information secure. Furthermore is Furbazaar a certified internet retailer by Trusted e-shops, which is an insurance for you as an customer that we as a webshop fulfills all rules and regulations in terms of doing business online.

I have doubts and questions?
If so, pick up the phone and call us, send us an e-mail or click on the “chat” icon in the left hand corner of your screen. Our customer support is ready to answer whatever question you might have. We are always solution orientated and we always strive to provide you with the best possible customer service.

Phone: +45 7199 5090

Do I have any Money Back Guarentee?
Yes. 30 days money back guarantee. Secured by Trusted E-shops. If anything, just call us, then we always find a solution together with you.

Why is Furbazaar a certified Internet retailer?
We are for one of three reasons:
1. We are a certified internet retailer by Trusted e-shops, which is a worldwide well know guarantee for you as a supplier.
2. All fur comes from certified suppliers who label their products in order to show you as a customer that production and welfare standards are kept.
3. We ourselves are certified in skin sorting and skin qualities, which makes us experts in what we sell.

How is my fur product packed?
We always pack your order as a gift, even though its for your self, it is always a good feeling to open something that is nicely rapped. If it is not for your self, it is easy to pass on to the lucky owner. We pack in both a non-woven filt bag and thereafter in a neat gift box, with white silk band and logo.

How can I pay for my order?
You can pay with all major credit cards, Visa, MasterCard, American Express, Visa Electron, dinners etc. Also you can pay through PayPal, who is a well-known payment supplier. If you don’t feel secure by paying with any of these, we can also forward you an invoice on mail or by post for you to pay by bank transfer. Furthermore you also have the possibility to split the payments into 12 small delicate bites → See how

Do you know anything about fur?
Yes, we see our employees as specialists within fur, some is actually certified in skin qualities. So we are able to answer any questions in terms of quality, production, material or skin knowledge.

Do you deliver to my country?
Yes. We deliver world wide to all countries. You might have to pay customs if you order is delivered outside the EU. If you have any questions, please contact your local customs office or our customer support. 

What is the delivery time?
We deliver with UPS all over Europe within 1-3 days and the rest of the world within 2-5 days.

Can you place my parcel at an agreed place?
Unfortunately we only deliver directly to the address provided to us when the order was fulfilled. If any other requests we kindly ask you to call your local UPS office, with your tracking number in order to arrange further.

If I am not home when my parcel arrives for delivery?
UPS will notice you all the way up to delivery. If you are not home, they will leave a note and try the day after. If you are still not home they will leave another note with their contact information for you to arrange, they will keep it for 5 weekdays before it will be sent back to us.

We recommend that you fill in your work address where there will always be someone to receive it. To change your address of an already shipped order you have to call our customer support - Remember to have your order number and the changes on hand. 

Can I track my order?
Yes. When your order is shipped, you will receive your tracking number, which enables you to follow your order all the way to your home. For further info, see www.ups.com or call our customer support.

Can I visit your showroom?
Of course you can. We are located in the heart of Denmark. Call us to arrange a date and time.

I need to return a product, what do I do?
You are always welcome to return your products. You can return products within 14 days after you have received your order via this link. The refund will be transferred to your account after we receive the product back in stock. We will pay the return costs the first time. It's important that you write your name, the invoice number and that you want a refund.

I have received a faulty product, what do I do?
Furbazaar.com quality checks all products before shipment. However, should there anyway be faults in the products then return the product as soon as possible. We apply the EU purchase treaty where you have 2 year right to return faulty products. Faulty products have to be returned to Furbazaar.com for inspection before refunding. Product care

When you receive your fur?
When you receive a fashion product from Furbazaar, you should put the item on a hanger and hang it outside, in preferably moist weather conditions, for a day. This will allow the fur to unfold beautifully and if you afterwards leave the product on the hanger for another day or two, the product will look as good as possible. A high quality fur will last for decades if you care for it and follow the simple rules below.

How to store it?
Never hang your fur on a wire hanger. Never store it in a garment bag made of synthetic material, the lack of ventilation can cause the leather to dry out and become porous. We recommend you to store your fur in a textile garment bag away from direct sunlight.  Store away from direct sunligt and use a cloth bag when traveling.  Do not hang your fur on a wire hanger and do not store your fur in plastic.

Fur and rainy weather?
Should your fur get wet, shake it out and hang it up to dry in a well-ventilated room. Avoid direct heat and radiators, which can damage the fur and leather. Shake the fur out again once it has dried. Should your fur be soaked through, it should ideally be taken to a dry-cleaner specializing in fur. Keep away from heat sources as hair dryer etc. Never comb or bush a fur.

Fur, sprays and conditioner?
Avoid mothproofing agents. Do not allow these to come into direct contact with your fur. Avoid contact with chemicals such as perfume or hairspray. Do not attempt to mothproof fur. Avoid spraying perfumes and hairsprays on fur. Do not try to condition fur at home.

When it is not fur season?
The best way to store you fur in warm weather is to have it preserved. This will ensure a longer durability and secure your fur from drying out and attacks from moths. If not possible, the best way is to keep it at a low temperature and humidity away from direct sunlight in order to protect it. Keep cold and dark. We recommend professional storage with temperature- and humidity-controlled vaults when it is summer. Hang your fur on a broad-shouldered clothes hanger.

Have your fur cleaned by a fur specialist once a year.· Take your fur to a professional cleaning specialist once a year. Always use a professional fur and leather cleaning facility with years of experience.Fur Quality

Why is quality in fur relevant?
Buying a fur garment is an emotional and financial investment, one that should last for many years. As a natural product, the quality of the fur is a testament to the way in which it was produced. Quite simply, high quality comes from high animal welfare - A healthy and well-kept animal will produce the finest pelt.

How is quality in fur determined?
The quality of fur is measured by several factors, such as the density of the underwool, the density and length of the guard hair, the silkiness to touch and the resilience of the hairs themselves. Fur pelts are graded by highly trained inspectors according to specific set of standards: Type of fur, gender, pelt size, colour, quality and clarity. Undercoat: there must be close, firm and full-bodied Guardhairs: Guard hairs must be silky and partly able to cover the undercoat. The length of the guard hairs should be proportionate to the undercoat and be reasonably resilient. Underwool: We want a dense and rich undercoat. By undercoat density means the number of wool hair per. unit area of fullness mean length / height of the wool. Silkyness: There is desire to have as silky skin as possible. Silkyness is defined by fine, straight and parallel guard hairs of the same length that creates a plain a smoth surface of the fur. Skins with thick, crossed and bent guardhairs are unwanted, furthermore, extra-long guard hairs undesirable. Density: Guardhairs density means the number of guard hairs per. unit area. It is hoped that as close topcoat as possible.

How do I see the Quality in your Fur garments?
“Simply the worlds finest skins” All mink skins sold at Furbazaar, comes from Kopenhagen Fur, which I the worlds largest auction house for raw skins. This to ensure the quality and production with high standards within animal welfare.

Kopenhagen Fur grades their skins in 4 label qualities:

Kopenhagen Ivory label:
Mink skins of the Kopenhagen Fur Ivory quality have been carefully graded and selected for their harmonious balance between guard hair and underwool.

Kopenhagen Burgundy label:
Mink skins of the Kopenhagen Fur Burgundy qualities are selected for their even layer of guard hair with dense and full/medium under wool.

Kopenhagen Platinum label:
Mink skins of the Kopenhagen Fur Platinum quality have fine, even guard hair and dense and full underwool.

Kopenhagen Purple label:
The Kopenhagen Fur Purple quality mink skins are characterized by lightness and silkiness due to their extra fine, short guard hair and the under wool which is exceptionally dense and full.

Hairlengths: Classic: The length of the guard hair differs a little from the underfur. The skin will be characterized by the dominance of the guard hair. Velvet: The length of the guard hair differs only slightly from the underfur. The skin will be characterized by the dominance of the underfur.*Furbazaar use Platinum quality and velvet 1 hair-length, as our standard quality label.

How long does it take to make a fur coat?
It can take from 30 – 100 hours of meticulous craftsmanship to create a fur coat. Each garment is hand-made, using artisanal skills maintained through centuries-old traditions. Each coat is individually cut and sewn – and in my case, knitted or woven – so each piece is unique, an authentic work of art.

Why is a fur coat expensive?
The price of a fur coat reflects many hours of skilled work required to produce it. Before designers like me ever see the pelts, there is the effort and knowledge of the fur farmer. Once the furs have been purchased at the auction and sent to the processors for “dressing” and other special treatments, the pelts are individually matched for quality and coloration in the designer’s atelier. The pelts are then cut and “blocked” (dampened, stretched and tacked on a “blocking board”) to fit the pattern. The sewing and finishing stages are done by experienced technicians using specialized skills that have been perfected over generations. Because furs are created by nature, no two pelts are exactly alike. The genius of furriers is their ability to create a homogenous fabric-like material, while skillfully using the natural character of the skins to enhance the design of each garment.

Why don’t designers use fake fur instead of real fur?
Some do, of course, but most of the best designers use real fur. As they say, imitation is the sincerest form of flattery, and designers have flocked to fur because of its extraordinary softness and rich, luxurious texture. No synthetic product can even come close to reproducing this. In today's socially conscious world, designers do the homework in order to be aware of consumer concerns. Designers today know that real fur is a responsibly and sustainably produced, renewable, natural resource. By contrast most fakes are made with petroleum, a non-renewable resource. Up to one gallon of petroleum is used to produce three synthetic jackets. The production of synthetic fibers also involves chemical reactions at high temperatures, producing potentially harmful substances. But some designers are working with fake fur in order to give their customers a choice, both in terms of price, as fake fur is generally cheaper, and for those who like the look of fur but choose not to buy fur.

How long can I expect my fur garment to last?
That depends on the type of fur. It is not unusual to see well-made mink coats that are still in good condition after 20-25 or more years of use. Persian (karakul) Lamb, as well as raccoon are also very durable furs. Chinchilla, the softest of all the furs, is more fragile. The use you can get from your fur is further extended by remodeling.

How are the prices of fur determined?
Fur prices are determined the old-fashioned way, by supply and demand. Fur farmers send their pelts to fur auction houses, where expert “graders” sort them into “lots” of furs of similar type, size, color and quality. Fur buyers, designers and manufacturers from around the world gather at auction sales that are held several times each season. After an inspection period, each fur “lot” is presented by the auctioneer in a room where 500 international buyers compete to secure the furs they need for the coming year.

Why is fur so expensive? How much does each type of fur cost?
Fur is a luxury item, just like gold or diamonds, that is produced in limited quantities and wholesale (of skins known as pelts) takes place via carefully controlled channels, namely four main auctions houses located in Scandinavia, the USA and Russia.
The fur production process is one that cannot be hurried and this is another reason why fur is prestigious and comes at a price. Animals take time to breed and develop; the dressing and dyeing processes that follow are delicate ones that further enhance the fur item; and finally design and manufacturing are both added value stages that result in a beautiful end product. Each fur garment is unique and made by hand, and so commands a luxury price tag.
Sable is the most expensive fur and comes mainly from Russia, followed by mink, chinchilla then fox.
 Craftmanship is also a factor and the more work that a garment entails, as well as the status of the designer, the higher the price is likely to be.


Are there any standards and regulations in the fur trade?
Animal welfare is a top priority for the fur trade. The fur industry is highly regulated, from animal welfare on farms, to the use of chemicals in fur processing. These regulations cover everything from animal welfare to environmental impact. The trade continues to actively engage with governments to help ensure anti-cruelty laws are based on independent, scientifically proven fur animal welfare best practice. 

Animal welfare is properly the single most important subject within the fur trade and industry. The industry is not perfect, but it is very controlled and it work together and cross boarder to become uniform and without any incidents of misconduct. International effort is constantly taken to keep the highest standards, care and welfare for fur animals. It is in everybody’s interest to keep these norms and standards high, as single incidents has been subject to damaging reputation for the industry as a hole. Further to this, all members of the International Fur Federation have voluntarily signed up to a Code of Practice, which states that they will respect and work within the relevant rules and regulations of their country/region on animal welfare, environmental standards, employment laws, anti-trust, bribery and corruption laws, and international conventions including the Convention on International Trade in Endangered Species (CITES).

Are animals skinned alive?
Not only would skinning an animal alive be unimaginable sadistic and unethical, it would also be unnecessarily difficult, dangerous and result in a poor quality pelt. In fact, the animal must have been dead for several hours before the pelting process can begin. We think anybody who attempts to carry out such a vile procedure should be dealt with by the law. The only “evidence” for this often repeated claim is a horrific video on the internet. Produced by European activist groups, it shows a Chinese villager cruelly beating and skinning an Asiatic raccoon that is clearly alive. There are several indications that this shocking scene was intentionally staged.

5 Reasons Why It Is Ridiculous to Claim Animals Are Skinned Alive:

1. It would be completely inhumane

2. It would be dangerous for the operator

3. It would take longer and be less efficient

4. It would spoil the fur

5. It’s illegal

Is it ethical to raise mink for fur?
Everyone is entitled to their opinion, but ethics should also include the obligation to respect the right of others to decide for them selves if they choose to wear fur.. or to use leather, wool or other animal products. What is important in each case is that the animals be treated responsibly. In the case of mink, it is also important to know that fur is not the only product. Although fur is the most important product, mink oil is also important (it is considered to be the best conditioner for leather), while the manure is a valuable organic fertilizer. Mink carcasses and soiled bedding (straw) are also composted to produce fertizers. And on the Pacific North-West, fishermen prize mink remains as the best crab bait.

Is it cruel to keep farmed mink in cages?
Scientific research established cage sizes to ensure that mink are provided with a comfortable living space in a farm environment. Farmed mink, moreover, are not “wildlife kept in captivity”. Mink have been raised on farms for more than 100 generations: 2,000+ years in human terms! Farmed mink are domesticated animals, and farmers are responsible of ensuring their welfare with proper nutrition, housing and care. Farmers work hard to raise healthy animals; in fact, their livelihood depends upon it!

Is it morally wrong to raise animals just for their fur?
While most people eat meat, some suggest that using animals for other purposes may be less defensible. From an ethical perspective, however, what is important for the animal is that it be raised and, if necessary, slaughtered in a humane way. The environmental impacts should also be considered, because farmed mink and foxes are fed by-products from our food production that would otherwise end up in landfills. And while fur is the main product, mink oil is also valuable for leather preservation, while the carcasses, manure and soiled bedding are composted or used to produce organic fertilizers and even biofuels.

Are farmed animals killed humanely?
Farmed mink are usually euthanized with carbon monoxide (CO) gas that very quickly renders the animals irreversibly unconscious. From an animal-welfare perspective, it is also an advantage that mink are euthanized in the barn where they live, by people who feed and care for them every day. Food animals, by contrast, must be transported to often-distant abattoirs; being loaded and unloaded from trucks and confined in close quarters with many other animals is often the most stressful part of the slaughtering operation for food animals.

Is it cruel to keep fur animals on farms in cages?
The way in which farmed mink are raised has been refined and perfected over many years. This work is guided by research to determine optimal cage size and design, nutrition and recommended husbandry practices, in order to ensure the health and well being of the animals. As any pet owner knows, the condition of an animal’s coat is one of the first and clearest indications of the care that the animal is receiving. A fur farmer’s livelihood depends upon ensuring that his animals receive the best possible feeding, sanitary housing and care and that the animals’ eventual dispatch is humane, quick and painless. Millions of euros are invested in objective scientific research to ensure the optimum animal welfare standards for fur animals.

What happens when activists release mink from farms?
When farms are attacked by animal rights extremists; both the animals and the people living on the farm suffer. Farmed mink have been raised in captivity for more than 100 generations; they are not prepared to survive in the wild. Many will die of starvation or dehydration unless rescued quickly. And because they associate the sound of motors with the farmer’s feeding cart, mink that do leave the barn often stray onto the road and are hit by cars. It is devastating for farm families too, of course, when strangers break into their property in the middle of the night, masked and dressed in black, destroying property and harming the animals that farmers have worked so hard to raise and care for.SUSTAINABILITY & FUR

How can fur be sustainable?
Fur is natural, beautiful and durable and if treated well it will remain functional and beautiful for many, many years. Unlike other textiles, fur garments can also be re-cut and re-styled as fashions change. Fur coats are one of the few clothing items that are often passed down and used by two or even three generations. Synthetic fur, by contrast, is generally made from petroleum, a non-renewable resource. The production, transportation and disposal of petrochemicals can cause large environmental problems. Like other plastics, these materials do not break down easily and will remain in landfills for centuries. The tanning of fur pelts (“dressing”) and coloring (“dyeing”) are gentle techniques that must preserve the quality of the fur and strength of pelt. The main chemicals used are relatively familiar ones, including table salt, water, alum salts, soda ash, sawdust, cornstarch, lanolin and other natural ingredients. Local environmental protection controls ensure that there are no harmful effluents. The fur trade is working towards complete animal use. In Europe, for example, this is the case for nearly 70% of fur production with the aim of achieving 100%.

Are the chemicals used for fur processing ('dressing') bad for the environment?
The production and dyeing of any clothing material must be carefully regulated to protect the environment. Fur tanning ('dressing') and coloring, however, are designed to preserve fur hairs and follicles, rather than remove them from the hide, as in leather tanning. The main chemicals are alum salts, including aluminum sulfate. These are quite benign chemicals, as they have to be to protect the fur. Alums have been used for hundreds of years for water purification, to reduce the pH of garden soil, and for medicinal uses. Aluminum sulfate is the active ingredient in many antiperspirants and it is used in styptic pencils to stop bleeding when shaving and to relieve pain from insect bites. Also regular table salt (NaCI), lanoline and other natural ingredients is used.

Is fake fur more sustainable than real fur?
Fake furs are made from petroleum-based products derived from non-renewable resources, whilst natural fur comes from renewable resources with a 20-30 year life span.

How much waste is there in the fur industry?

Fur is tanned in a way similar to the process for leather but uses chemicals gentle enough to ensure the natural hairs are not stripped from the skin. 
In many cases the whole animal can be used, and parts that cannot be used are returned to the eco system to provide food for other wild species. Farmed fur animals eat food that is prepared from the waste products of the meat, fish and dairy processing industries, preventing this waste from being disposed into the environment. The waste from fur farms is biodegradable and provides environmental benefits that include the production of bio-gas to reduce the demand for fossil fuels, and the production of agricultural fertilizers to replace high-energy manufactured fertilizers.

Is Fur farming harmful to the environment?
Studies have found that fur has many environmental benefits. Real fur is a natural, renewable resource. Farmed mink are fed with leftovers from abattoirs, fish plants and other food production by-products – they “recycle” waters that would otherwise go to landfills. In addition to fur, farmed mink provide fine oils for skin care and waterproofing leather, organic fertilizers, bio-fuels and other products. Biofuels made from farmed mink are a second-generation biofuels, which are a lot better for the environment than the first generation biofuels. Additionally, carcasses from farmed mink are also used for heating purposes and in the production of cement.

Why does it have to be real fur - Isn't fake just as good?
Many consumers will prefer fake fur based on its affordability and its ‘fast fashion’ appeal. Yet however good fake fur becomes, it’s almost impossible for it to be mistaken for real fur. Real fur has a gloss and a sheen that is impossible to replicate exactly.
Moreover the International Fur Federation and its members have commissioned research studies looking into the environmental impact of a fur coat, from production to eventual disposal. Overall results from studies into its environmental impact indicate that natural fur has some important environmental advantages over its fake counterparts.

How is the fur supply chain?
The fur trade is truly international, linking farmers and trappers, veterinary scientists and academic researchers, auctions, wholesalers, buyers, manufacturers, dressers, dyers, designers and international fashion brands, retailers and trade associations around the world. Approximately 85% of fur is from fur farms and 15% comes from sustainable, abundant wild populations. No endangered species are used in the fur trade. Most producers sell their pelts through auction houses to international buyers and brokers. The largest of these are based in Finland, Denmark, Russia, USA and Canada. Fur is sorted and graded by skilled trained workers at the auction houses. The raw pelts are sent to dressers and dyers where the skins are softened and preserved using a variety of tanning techniques, most of which have remained unchanged for hundreds of years. There are strict regulations over which chemicals can be used. The treated pelts can then be manufactured into fur garments, accessories or home furnishings. Working with fur is a skill; craftsmen and women learn a mixture of traditional and modern techniques for hand cutting, stranding and sewing fur.Other fur facts.

What types of furs are used in the fur trade?
Farmed species such as mink, fox, and chinchilla. Elsewhere, Finn raccoon, Rex rabbit, karakul sheep and other furbearing animals are also raised on farms. Today, more than 80% of pelts used in the world fur trade come from farmed species. Including muskrat, beaver, raccoon, marten, fox, coyote, bobcat and lynx. Smaller quantities of wild furs also come from Russia (sable).

How do I choose the best fur for me?
With today’s wide variety of fur fashion, your choices are endless. You’ll want to consider style, fur types and techniques. Give some thought to your purchase! How will you wear your fur? Where will you wear it? Will you spend time in blue jeans and a funky knitted fur or a leather jacket lined in sheared mink? Will you dress for an elegant night in the town with a classic mink coat or jacket? Once you decide which fur best fits your lifestyle, it’s time to start looking. At Furbazaar our customer support are always ready to help with guidance or good advice. We will also be able to help with the contact to other fur suppliers, if we don´t carry the model you want in our collection.

Should I wear my grandmother's furcoat with a clear conscience?
Absolutely you should. Such items are examples of wonderful craftsmanship and should be worn with pride not stuck in the back of a wardrobe to go to waste. Clearly styles change over time so you could always consider extending the life and wear ability of your vintage fur item by having it restyled by a furrier. This is an extremely sustainable approach to fashion and respects the animal life/lives that have produced the fur garment.

What should I look for to ensure good quality?
When shopping for a mink garment, here are a few advices on what to look for to ensure good quality. Quality in mink skins are characterized by their shine and silkiness. The guard hair should be straight and even throughout the fur and with a harmonious balance between guard hair and underfur. The underfur should be full and dense.